A driving force behind AMARC since its creation, Marie-Louis is both an observer and a key player in the evolution of customer dissatisfaction management. Serving a community of 300 companies, his ambition is to grow with passion and humility. He is co-author of the book “Management de l’insatisfaction client : transformer le pépin en pépite” (Éditions Vuibert Dec. 2017).
Marie-Louis Jullien
